jik baj Privacy Policy
Protecting your personal information is our top priority. This policy explains in detail what information we collect, how we use it, and what your rights are.
This privacy policy ("Policy") applies to the jik baj platform. When you visit our website, create an account, or use any of our services, you agree to the terms described in this policy. To learn about the full terms governing our services, please read our Terms and Conditions, which explains the complete legal framework for using the site.
This policy is prepared in accordance with applicable laws and regulations on personal data protection in Bangladesh. We commit that your information will be used only for the purposes stated here and will not be sold or transferred to any unauthorised third party.
Information Collection
1.1 What You Provide Directly
We collect information you provide yourself when registering an account or verifying your identity on jik baj. This includes:
- Full name and date of birth (for age verification — to confirm 21+)
- Email address and mobile number
- National ID card or passport details (where identity verification is required)
- Payment account information (bKash, Nagad, Rocket, Upay — for transaction processing only)
- Your preferred language and communication settings
1.2 Automatically Collected Information
When you use our platform, certain technical information is recorded automatically:
- IP address and device type
- Browser version and operating system
- Page views, session duration, and navigation path
- Cookie and session data (see Section 5 below)
- Device identifier information (when using the mobile app)
1.3 Transaction and Gaming Activity
We keep records of all financial transactions and gaming activity on the platform. This includes deposits, withdrawals, bonus usage, and betting history. This information is used for account verification, fraud prevention, and ensuring responsible gaming.
Purpose of Information Use
jik baj uses your information only for the following lawful purposes:
2.1 Service Operations
We need your information to create and manage your account, process transactions, pay out winnings, and provide customer support. This information is also used to offer support in Bengali and English via 24/7 live chat and email.
2.2 Identity and Age Verification
Every user participating on the platform must be 21 years of age or older. We verify identity to confirm this requirement and to prevent the same person from opening multiple accounts.
2.3 Security and Fraud Prevention
We monitor information to protect your account and detect suspicious activity. You will be notified immediately in the event of unauthorised access or unusual transactions.
2.4 Responsible Gaming
By monitoring your gaming habits, we can identify potentially risky behaviour and provide assistance when needed. Our detailed guidelines are available on the Responsible Gaming page, where you will find tools and advice to help keep yourself safe.
2.5 Communication and Marketing
With your permission, we may send you emails or SMS messages about bonus offers, promotions, and platform updates. You can turn off these communications at any time from your account settings.
2.6 Technical Improvement
Analytical data is used to improve platform performance and make the user experience smoother. This analysis is always carried out in aggregated and anonymous form.
Information Sharing and Disclosure
jik baj does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
3.1 Service Providers
We work with trusted third parties to handle payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical infrastructure, and fraud detection services. These partners only access the information necessary for their specific tasks and are bound by strict confidentiality agreements.
3.2 Legal Obligations
We may be legally required to disclose information in response to a lawful order from a competent court or regulatory authority in Bangladesh. In such cases, we will always provide only the minimum information necessary.
3.3 Prevention of Financial Crime
Sharing information with relevant authorities to prevent money laundering or other financial crimes is part of our legal responsibility. Account verification details and transaction history may be relevant in such cases.
3.4 Business Changes
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. We will give users proper notice before any such change.
Data Retention and Security
4.1 Retention Period
We retain your information for as long as your account is active. After account closure, certain information may be retained for the period required by applicable law due to legal obligations or dispute resolution needs.
4.2 Technical Security Measures
jik baj uses industry-standard security technology to protect your information:
- SSL (Secure Socket Layer) encryption — for all data transfers
- Advanced encryption protocols for payment information
- Regular security audits and vulnerability testing
- Restricted access controls — only authorised staff can access the data
- 24-hour system monitoring
4.3 Response to Data Breaches
If a data security breach occurs, we will notify affected users as quickly as possible in accordance with applicable law. Immediate steps will also be taken to limit the damage and prevent recurrence.
Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files stored in your browser. They are used to improve your browsing experience and maintain the functionality of the platform.
5.2 Types of Cookies We Use
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: Used to remember your language preference and settings.
- Analytical Cookies: Collect information about platform usage (anonymous).
- Security Cookies: Help detect fraudulent activity.
5.3 Cookie Controls
You can choose to accept or reject cookies from your browser settings. Please note, however, that disabling essential cookies may affect some important features of the platform.
Your Rights
jik baj respects every user's rights over their own information. You have the following rights:
6.1 Right to Access
You can request a copy of the information we hold about you at any time.
6.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you can request that it be corrected. This can be done directly from your account settings or through the support team.
6.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
6.4 Right to Object to Processing
You can object to marketing communications and profiling. We will act on such requests within a reasonable time of receiving them.
6.5 Right to Data Portability
You can request your personal information in a structured, commonly usable format.
6.6 Right to Withdraw Consent
You can withdraw from any information processing that is based on your consent at any time. Withdrawing consent does not affect any processing that took place before the withdrawal.
Protection of Minors' Information
jik baj clearly states that our services are for persons aged 21 or older only. We do not knowingly collect personal information from any minor. Age is verified at the time of account registration, and if a minor's account is identified, it is closed immediately and all collected information is deleted.
If you believe a minor has created an account on our platform, please notify our support team immediately.
Third-Party Links and Services
Our platform may have connections to third-party payment providers and game developers. These third parties have their own privacy policies that are outside our control. You are advised to read the privacy policy of the relevant organisation before using their services.
For payment processing, we share only the transaction information necessary with the payment provider. Your full payment account details are not stored on our servers.
Policy Changes
We may review and update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. Continuing to use the platform after changes have been made will be considered as your acceptance of the new policy.
This policy should be read together with our Terms of Service. Visit our About Us page to learn more about us and understand how we operate.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us directly. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
We may confirm your identity in order to verify requests relating to your information. This is done only to ensure the security of your data.
For general questions, you can also visit our FAQ section, where common questions about privacy, payments, and accounts are answered.